Visible payment issues. Feb 28, 2021 · Shut your phone off, remove the visible SIM card, replace it with the SIM card from a different service, boot up your phone and leave it on for at least 10 minutes. ***** Try changing the credit card to another one that is linked to PayPal. I tried contacting customer service, but everybody knows how that turned out (if not, I spent most of the day waiting, just to have the May 2, 2022 · Yes No. Jun 25, 2023 · Same issue for us. If you are experiencing issues with service please power cycle your phone, as this resolves most issues. Jan 17, 2022 · Can you get discount with PayPal payment in Need help? 4 weeks ago; Autopay fails, for three months in a row (so far) in Need help? 02-27-2024; S23 to S24 Upgrade in Need help? 02-22-2024; come back in Need help? 02-08-2024; Can not purchase IMEI on app (going on 2 days 'payment issue' in Need help? 02-07-2024 If you're seeing this message, that means JavaScript has been disabled on your browser, please enable JS to make this app work. Payment issues with activating visible service. If you're not sure, never click links in an email, but go direct to your bank's website. com and was successful. By signing up with Visible or by later enabling autopay, you give Visible authorization to charge your default payment card 26 hours before your next month’s service payment is due. (3) Follow the setup instructions on your phone via the phone setup screens. Hi there! This is Madalina with Visible. Reply. Get the full Visible network experience via eSIM, without the commitment. Apr 5, 2022 · 08-15-2022. Then shut the phone off, take the other companies SIM card out of the phone, replace it with your visible SIM card, and Nov 29, 2022 · Visible is aware that there are compatibility issues with the new iPhone 14s; however, they do not tell customers about this potential problem, OR that the party pay legacy plan will not work. com GitHub issue linking. 09-23-2022 08:56 PM. " Called Credit Company & they said they received address verification request which was approved but advised to call Visa Verify which the request came through. Please check out the information below on more payment options. says to use alt payment method. I ended up paying via Paypal using the same original failed card and it worked. Apr 25, 2024 · But Visible has taken things even a step further: Visible doesn’t even have a phone number! There are four ways to reach Visible customer service, and they’re all thoroughly 21st century: Use the online chat feature on Visible’s website. Exact issue we are having with my wife's account today. Solved: I cancelled auto-pay after reading of all the issues some customers are having. 3 credit cards, 1 debit card, Apple Pay, and Paypal all same thing. I spent 1. All was working at the end of the session. Use this troubleshooter to answer payment questions regarding your AdSense account and resolve issues such as payment setup, payment not received, payment cancelation, and other payment related enquiries. *****If you have questions or if you’re having any issues with your activation/service, you can PM Visible's Care Team at /u Mar 28, 2024 · The Visible plan includes unlimited talk, text and data on Verizon’s network. To complete verification, go to payments. I tried paypal & 2 credit cards. View customer complaints of Visible Service, LLC, BBB helps resolve disputes with the services or products a business provides. Download our mobile app and have everything you need at your fingertips whether it’s deals, account info, or contacting support. Currently, no. You can access your Microsoft Account at https://account. Next to the card that says “Verification needed,” click Verify Charge card. May 21, 2024 · The Visible app makes managing your service easy - you can make a payment, upgrade your plan and get 24/7 assistance in just a few taps. The Visible Free Trial is a 15-day free trial that doesn't require a credit card to join. Been told by support that my case will be escalated within 8 hours. It's listing everything correctly, but when I hit activate, I get a "payment error" page saying theres an issue with the payment method. If you’re using an address different from the billing address on the card…. · Activate with eSIM or physical SIM card. •. It runs on our parent company Verizon’s award-winning 5G and 4G LTE networks. Call the credit card company and ask them to manually allow Visible to process payment. 2 CC nd Venmo tried. · Get a new phone on us with “Visible Payback”. But in the past I've had issues with Visible accepting my payment. microsoft. Although my card changed last month, I had updated the information in my account and then the amount got cut. Cannot activate Visible: "payment error". Visible Visible+; Pay monthly: Pay monthly on visible $25/mo: Pay monthly on visible+ $45/mo: Pay annually: Pay annually on visible $275/yr: Pay annually on visible+ $395/yr: Network: Unlimited data, talk & text on Verizon’s networks¹: Unlimited data, talk text on Verizon’s networks on visible 5G & 4G LTE They escalated the issue and said it should be fixed today so here's hoping! I really appreciate the information and assistance that Chip provided and I do love the visible service. That's why despite the great price I can't in good conscience recommend Visible to friends/family. 03-01-2023 07:37 AM - edited ‎03-02-2023 04:35 PM. If you order a pSIM the day it arrives and is activated you will be charged and it becomes you due date. 03-21-2021 01:21 PM. They are getting the ping for $0 -to confirm the legit card, and txt me a code to verify, but no request for payment. Unable to make a payment as the pay now button is greyed out on the desktop and app, and now her service is out. Today I was trying to join their service by activating the $25 plan, and everything worked fine until the payment section came up. Open It is required for learn. 02-23-2022 02:40 PM. Get APR financing through our deal with Affirm (you may need to make a down payment). Manage your phone plans anytime, from anywhere. Reason: Response Code 401 in Need help? 3 weeks ago; Don't Trade Sell your phone to Visible they're Ripping me off. BUT the main card (payment does not work on it either) of the Bank of America, it should work out of the box. microsoft Jun 12, 2022 · Same issue for us. We’ll reverse the full amount of the payment after it finishes processing. I have used my amex and discover card to make the payment. This sub is not moderated by Visible. Go to solution. iPhone: Go to Settings > General > Reset > Reset Network Settings. So we’re going to run through how to activate Visible service. said 1st account had a glitch. You should see the funds reflected . 99. As for me, the lack of response is a deal killer--I'm looking for a different carrier. Chat with Visible's chatbot, ConnAI, in the Visible app. MembersOnline. Get Visible Customer service to reprovision your network. You can use same card to pay for the bill, but make sure to open new accounts for each line. They escalated the issue and said it should be fixed today so here's hoping! I really appreciate the information and assistance that Chip provided and I do love the visible service. Just as a PSA, despite the fact that Visible’s FAQ page states that auto payment is taken at 11pm the day before your bill is due, they actually may draft that payment several days before. Android: Go to Settings > Network & Internet > Mobile Network. With this plan, there is no high-speed data limit; however, typical 4G LTE & 5G download speeds are expected to be between 9-149Mbps. Did you try re-checking autopay. Then turn on data roaming. Currently fighting for a refund due to this misinformation. eSIM is the same, the day it is activated is the day you are charged and starts you billing cycle. this is a bank in another country, this may be a problem. (1) Receive your new phone (and or) SIM card from Visible. Change a credit card to a different one on paypal. They should make the service plan upgrade mandatory before allowing a customer to activate the iPhone 14 (without warning). Oct 8, 2022 · Novice. ***** Aug 26, 2022 · But hopefully Visible gets things figured out soon or at least improves its support for those who do run into issues. What we like: Excellent coverage Image: Visible. ***** I waited until I had 10 days of service left with my old carrier. App was reinstalled 5 times during our conversation with 4 different reps. Mar 3, 2023 · This afternoon, I tried to log on to visible. I was able to use two of those three cards elsewhere and they worked fine. mitekcomputers. Oct 16, 2022 · 10-18-2022 08:14 AM. Accidental payment. I wish I could say the same, it happened to me twice, the second time was the result of a late payment, I lost the ability to receive calls and Visible gave me a song and dance, finally blamed the phone. Really fed up with Visible. We deleted the eSim, signed out of the app and then they sent a new eSIM through the app. 5 on chat yesterday and no result. update from Visible March 2, 2023. But our business model is much simpler – with less cost built in. It took me about 15 minutes to get the issue resolved. When I originally joined Visible, had to wait 3 days to get a response. Mar 18, 2021 · Try paypal or different card and with new account. You can also search for posts where other members have had their issues resolved and give a “kudo” to anything that you found helpful. Then just pay the person the fee. I tried with other cards but none worked. Low monthly payments. 1 Kudo. I think since they allow up to 7 days to pay manually that is when they start sending messages. Mine went through fine but my wife's kept saying payment issue. But for this month somehow it is prompting a billing issue and telling me to update Apr 28, 2023 · 04-29-2023 05:32 AM. Hi Everyone, I have been trying to buy new phone from vsible from last two days. Visible Support has stated that this has happened to multiple customers, and that their engineers are still working on the problem. 04-30-2023 10:53 PM. I opened 1 account & bought a phone & used paypal. Autopay and billing issues. Called my bank and was told that my cards were in absolute good shape. Shop devices with Affirm. They do ha Click Payment methods. Jan 25, 2019 · Try a single issue or save on a subscription; Issues delivered straight to your door or device; From $12. Wait at least one day for the payment made by autopay, not manually. First let me say overall I am happy with Visible phone service. It took the money out of my account which is why I’m confused, I can’t afford to make a second payment unfortunately. Aug 26, 2022 · But hopefully Visible gets things figured out soon or at least improves its support for those who do run into issues. Any new account actions might take 24 hours to reflect here. What I hate is that almost daily on my Samsung Galaxy A21 phone, I constantly throughout teh day get to a point where I cant Got to the activation part on the phone, and then got hung up on the payment method, which is weird since I have already paid for this month, as I am using the same credit card for the last two years on auto pay. 3. coltonstewart806. You'll pay $274/year, saving you $25 over the period. · Get paid to trade in your phone. Now DM'ing techs on FaceBook but keep getting platitudes but still they can't take our money. T-Mobile has rescinded their recent policy change regarding payment with credit cards (evidently numerous customers complained) and I went back to T-Mobile. If a 6 day new customer sign up is a deal breaker to you, look elsewhere. Visible Visible+; Pay monthly: Pay monthly on visible $25/mo: Pay monthly on visible+ $45/mo: Pay annually: Pay annually on visible $275/yr: Pay annually on visible+ $395/yr: Network: Unlimited data, talk & text on Verizon’s networks¹: Unlimited data, talk text on Verizon’s networks on visible 5G & 4G LTE I will say that Visible's greatest flaw is the lack of customer support representatives. Citi bank says it's on Visibles end. The plan also includes unlimited data sharing via mobile hotspot, but speeds are capped at 5Mbps. I've been trying to purchase an iPhone 14 Pro Max along with the $30 Plan, but no matter which method of purchase I use it keeps saying that there's an issue with my payment method. Tried 2 browsers as well. · Shop phones & wearables. That may be one problem. Only possible solution is if you have 2 phones, have 2 separate accounts with 2 different payment methods. I wish roaing was enabled BUT it is what it is I suppose. the issue was that it was processing the payment already. Now DM'ing techs on FaceBook but keep getting platitudes but still they ca Call the credit card company and ask them to manually allow Visible to process payment. Power cycle your device. _Xer0n_. 01-15-2024 04:56 PM. More info The business addressed the issues within the complaint 06-22-2021 10:12 AM. Here’s a glimpse of what else you can do in the app: Join Visible · Shop phones & wearables · Bring your own device · Explore Visible and Visible+ plans · Get paid to trade in your phone To make sure your payments go through smoothly, keep your bank, credit card, and Microsoft account contact details up to date. com and enter the 8-digit code. Eventually Visible lifted the limit on party size limits, although the maximum discount stays the same. I reached out to Visible Support and they stated that there was a problem with their back end payment system. Once you have that, follow these steps: Putting unlimited at everyone’s fingertips. they cleared that account & had me open a new account. Jul 7, 2023 · Non-visible payment methods #12403. Feb 9, 2021 · iPhone: Go to Settings > Cellular > Data Roaming. I signed up my 2 kids on visible on December 6th after having pretty much a no-hassle experience with my own visible phone service that I started August 2nd- to which I also joined a Party Pay with my non compatible Samsung galaxy s9+ but have had no service issues whatsoever and talk, text, mms,data, hotspot all work just fine! The autopay terms and conditions states that payment will be taken 26 hours before it is due and it usually is by 10PM the night before. m. On this screen, you should see the amount due on your bill. Visible accepts payment over Venmo, PayPal and credit cards, so it's clearly Here’s a glimpse of what else you can do in the app: Join Visible. Within 2 days, you’ll find a temporary charge on your card statement along with an 8-digit code. it will decline. Apr 8, 2021 · Options. With that said if your payment is due the 1st you will have until midnight on the March 1st to pay. Payment reversal requests must be made no more than 3 calendar days after you submit the payment. -I called my bank to ensure they weren't blocking the payment. I had problem with my citi master card & paypal, this solved my problem. Swipe right or tap the Account icon from the menu at the bottom of the screen. The "phone" is currently active on another provide with zero problems or issues (other than poor coverage = t-mobile) and I bought it from I've used Mastercraft and PayPal successfully. Jun 21, 2022 · I think for a couple of reasons Visible keeps the standard plan at $40: -Some people won't bother joining a party, so each of those people is $15 in additional revenue to Visible (thus Verizon) -People like feeling like they get a deal, and if they are paying $25, it becomes a word of mouth marketing thing for Visible to get new customers Posted by u/Tribunis1 - 2 votes and 3 comments Get started with the Visible app. Until it does, as a Visible customer myself, I’ll be sticking with my $25 a May 30, 2021 · That way you avoid any potential service interruptions, since autopay has been disabled. Aug 27, 2022 · Hi there. 08-15-2022 12:51 PM. Obviously your phone won't work during this time frame. Until it does, as a Visible customer myself, I’ll be sticking with my $25 a May 7, 2024 · Visible is also available on an annual basis at a slight discount. We created app-based wireless for people, like us, who do everything on their phones. I think you are required to setup a single reoccurring payment method. I chatted with Visible through their website. Download the app for your iPhone or Android device. It can all start when you get your Visible SIM kit in the mail. Any mobile device, tablet, laptop or desktop computer can be added as a Trusted Device. I waited a week, got a new transfer PIN and attempted to port over again, SAME PROBLEM! How can this company even exist??? I have liked (for most part) Verizon over the years but their pricing ha Mar 29, 2023 · my sim card is not activated due to payment problems. 04-23-2024 11:14 PM. I was able to access my account tab and complete the payment and turn autopay back on manually. talked to chat. *****If you have questions or if you’re having any issues with your activation/service, you can PM Visible's Care Team at /u/VisibleCareSupport. Are you having an issue related to your Visible wireless account? You can ask it here. Anybody having payment issues with Visible's website? I tried paying on their website with 3 cards and one seemed to work but immediately received an email saying transaction failed; the other two failed with a popup message from chase. Android: Go to Settings > System > Advanced > Reset Options > Reset Wi-Fi, mobile & Bluetooth. Reset network settings. Turn off Cellular Data for 30 secs, then turn on. Chase said their system showed a "Point of Sale" error, aka not a Chase problem, but a Visible problem. AdSense Payment Issues Troubleshooter. View. Mar 1, 2023 · Outage Update March 1, 2023. Tap or click the ‘Contact us’ button below to request a refund for any online payment you didn’t mean to make. I have used all versions of payments and multiple credit cards. Solved: We are trying to move our family plan from another carrier to individual accounts with Visible. Dec 17, 2023 · They do have to be present when the card arrives to sign for it, the card is shipped and arrives in one to two business days. It may be detecting the card or cards being used are Canadian but not sure. Welcome to the cheap seats. However it would be nice if they had their own tier 2 tech team as I'm pretty sure this network issues are escalated via itts to Verizon. Dec 17, 2022 · I had the same problem with "SOS" only showing or it flipping to cellular bars and then back to SOS. Tried PayPal, two different cards, multiple accounts, incognito, all to no avail. The day you activate becomes your due date. Sep 8, 2022 · 8/8/22 I tried over a week ago to switch one of my Verizon lines to Visible, impossible for same reason. 5G requires a 5G-capable device inside the 5G coverage area. ID: 7d14e33d-0d3e-45f4-fefe-dec3ae7d351f; Dec 17, 2023 · Only thing I can think of to try would be PayPal as form of payment. Also, make sure and grab someone Friends and family referral code from the Savings spot here and get $20 off your first month. Options. Other option would be if your are visiting someone in the US maybe have them order your card for you, you are not charged until it is activated. ) Customers should not see or be expected to correct Visible's processing problems. While my phone number ported, My service wasn't activated, then there was an issue on Visible's side regarding my payment and on and on. I have no service because my old number has been ported but their payment system is not working. If this works for you, please use my promo code (373FHQ6) during check out to lower your first month's service fee to $5. Oct 30, 2023 · Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page Oct 27, 2021 · Oct 27, 2021. 12-18-2022 10:11 AM. which is fine, I just wanted to use another form of payment. We’re aware of an outage impacting voice calls, text messages and data. · Bring your own device. I used to use PayPal but I had to get a different bank card. No gimmicks or hidden fees. Remove SIM card from your device for at least 30 secs, then turn on. Pick a phone, watch or both to fit your budget. If I uncheck autopay, the make payment button is still disabled. That was declined also, along with 4 different credit cards. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page Oct 17, 2023 · My experience has been nearly identical, except one of the service reps said that my card was being declined because the name was different than the Aug 24, 2023 · No it doesn't work to switch to paypal. · Explore Visible and Visible+ plans. They keep telling me to wait 24 hours for the account to be reviewed for security. Though Visible employees may post here, the views are their own and do not represent Visible. Aug 11, 2023 · Visible Community was created to give anyone that visits Visible the opportunity to learn a little more, to discuss the things that matter, and to be a hub for giving and receiving relevant Visible info. Here’s a glimpse of what else you can do in the app: Join Visible · Shop phones & wearables · Bring your own device · Explore Visible and Visible+ plans · Get paid to trade in your phone Apr 10, 2023 · A Trusted Device uses the device signature to maintain your MFA security, without using an OTP, each time you sign in to your account. Showing a balance of $0 due yesterday. Oct 21, 2022 · bbcovefarm. Mar 29, 2023 · It sounds like you might have to get a hold of customer service and see if they can reset or fix your account. I found this odd because I had a credit card stored and Auto-Pay selected. Payments must be made by 12:00 a. Tweet at @VisibleCare. There are no restrictions on the map. 4. That lets us put reliable unlimited coverage within reach for more Feb 23, 2022 · Visible and Text Messaging Issues. Like with most things Visible: activating service is pretty simple. You may also see some phishing emails about non-payment issues. Activate and Port. -I added another debit card. Which likely means even longer for this issue to be addressed. Visible Support: You have several ways of contacting your customers when an issue like this occurs (app notifications, email, phone call). Switch your payment method in your visible account settings and try again. Nov 24, 2022 · Based on my experience, significant patience/a willingness to wait multiple days for simple things is necessary to be a Visible member. If this works for you, use my promo code (373FHQ6) to check out to reduce your first month's payment to $5. Go to your account. Visible will not charge you for data roaming. Then set up an autopay with that paypal, not the credit card. As of May 26th, 2022 Visible is no longer accepting payments by Cash. In response to Anonymous. (2) Insert your Visible SIM card into the phone you wish to activate Visible service on. 04-22-2021 04:48 PM. Contacted their customer service and had one of Dec 17, 2022 · Payment Method failed. I requested information from my bank in Kazakhstan. Aug 24, 2022 · (A Visible rep had already confessed to me that they know their app has a problem with payments. Novice. Aug 8, 2022 · I need help please, cant pay for my order. With Visible, you get access to the Verizon network, which has dominated the wireless carrier scene for years. Aug 29, 2022 · Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page This sub is not moderated by Visible. The Pay Now button will be blue if you have a payment due. google. But both Mar 9, 2021 · The message I had received was that my account was disabled due to lack of payment. If the payment fails, we will make a second attempt 12 hours before and a third and final attempt 2 hours before your next month’s payment is due. Tap the Pay Now button. Feb 25, 2022 · 2. My merchant marked my iPhone order as fraud, that could also be a possibility. Calling her phone results in a message that says calling on the line is restricted. Remember to mark a response as a solution when it solves your problem. I was signed up for auto-pay, and one day after numerous successful months, my payment failed. Legit payments not being accepted. that didnt work either Oct 29, 2021 · We couldn't activate your Visible service on ***-***-****, because the payment method you saved with us failed. Oct 2, 2021 · I received this message 10+ times while trying to purchase a phone on this website. Maybe try logging in from a computer and see if you can address the payment issue today. Hi, I've been using the Creative cloud subscription since last year and have been making payments using the same credit card each month. in Need help? 01-21-2024; BROKEN PIXEL 8 SENT, VISIBLE WONT REPLACE! in Need help? 01-05-2024; Issue with credit card processing in Need help? 12-17-2023; Account Overview Updates & Backup Payments in Let's Aug 31, 2022 · Ace. The Visible app makes managing your service easy - you can make a payment, upgrade your plan and get 24/7 assistance in just a few taps. If all three Oct 30, 2023 · I am having the same issue with upgrading/purchasing a phone. DS-VisibleMgr. (your local time) on the bill due date, or the account will go into a lapsed state. that phone works great, then i opened another account & it wouldnt let paypal works or 2 diff credit cards. [deleted] ADMIN MOD. So I recently got a new phone and decided to use the free 15 day visible trial before I would switch over to their paid service. Tap it, and it will take you to a payment screen. 1. 11-02-2021 03:58 PM. They recommended that I disable Auto-Pay, manually pay, and then re-enable Parties used to be limited to 4 members including yourself. Mar 9, 2021 · The moral of the story: Keep an eye on your account around payment day. I was trying to buy a new phone from Visible but the payment kept getting rejected for no apparent reason. We are working to resolve it immediately. In times of traffic, your data may be temporarily slower than other traffic. I even tried to change Feb 24, 2024 · Shut your phone off, remove the visible SIM card, replace it with the SIM card from a different service, boot up your phone and leave it on for at least 10 minutes. I have two lines under same credit card. The default charge for Visible service is $40, but every person in the party with you gets you $5 off, up to a maximum discount of $15, making your bill $25. If you're seeing this message, that means JavaScript has been disabled on your browser, please enable JS to make this app work. Visible does not have an option to use a diffferent shipping/billing address which is ridiculous. This is the official subreddit for discussing Visible, a new Verizon option with unlimited everything for as little as $25/mo. Then shut the phone off, take the other companies SIM card out of the phone, replace it with your visible SIM card, and Payment kept failing for no reason. Have chatted multiple times with agents over the past several days. Pay off the loan and it’s yours! For example, buy a $504 phone and own it free and clear after 36 payments of $14/mo (plus taxes and Reset Network Settings (Settings -> Reset -> Reset Network Settings). ab bg kd ik so eq cu mb rr ts